Privacy Policy

Celestia Limited (“we”, “our”, or “us”) is committed to safeguarding the privacy and security of your personal data.
This Privacy Policy, together with our Terms of Use and any other documents expressly incorporated by reference, sets out the basis on which any personal data collected from you, or provided by you, will be processed by us in accordance with applicable data protection laws. Please read this Privacy Policy carefully to understand our practices regarding the collection, use, and protection of your personal data.

By accessing or using www.celestiadistribution.com, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
We reserve the right to amend, update, or modify this Privacy Policy at any time at our sole discretion. Any changes will be effective immediately upon publication on our website, and your continued use of the website following such changes constitutes acceptance of the revised Privacy Policy.

We are committed to protecting and respecting your privacy and personal preferences in accordance with applicable data protection legislation, including the United Kingdom General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the European Union General Data Protection Regulation (EU GDPR), and the European ePrivacy Directive (Directive 2002/58/EC), as amended.

This Privacy Policy sets out the terms and legal basis on which any user data and/or personal data that we collect from you, or that you provide to us, will be processed.
These data protection laws apply to end users located in the United Kingdom (UK), the European Union (EU), and the European Economic Area (EEA). The EEA comprises the EU Member States, as well as Iceland, Liechtenstein, and Norway.

Information We Collect:

Information Provided by You
We may collect and process personal data that you provide to us by completing forms on our website, including (without limitation) when you submit requests to purchase products or services, or when you request further information, communications, or updates.

Correspondence
We may retain records of any correspondence and communications between you and us.

Transactional Information and Payments
We may collect details of transactions you carry out through our website. All payment transactions are processed by a reputable third-party payment service provider acting as an independent data controller. Payment information is transmitted via secure, encrypted connections and is provided directly to the third-party processor. We do not collect, store, or retain any payment card or banking details.

Products and Services Information
We may collect information relating to the products and services we provide to you, together with any additional information you choose to provide in connection with those products or services.

Website Usage Information
We may collect information about your use of our website, including details of your visits and the resources you access. This may include traffic data, location data, weblogs, and other communication data.

Technical Information
We may collect technical information relating to your device, including your IP address, operating system, and browser type. This information is used for system administration, security, and analytical purposes, and to generate aggregated statistical data that does not identify you as an individual.

Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your general internet usage. Cookies are stored on your device and help us to improve the functionality and performance of our website, as well as enhance your user experience (for example, by enabling faster searches and recognising returning visitors). You may control or disable cookies by adjusting the settings in your browser. Further information about our use of cookies is available in our Cookie Policy.

Using Your User and/or Personal Information:

User and/or personal data relating to our customers is an important part of our business. We will only use such data for the purposes set out below and will not retain it for longer than is necessary to fulfil those purposes:

To verify your identity when you contact us.
To identify accounts, services, and/or products that you hold with us or may be eligible to receive from us or selected partners from time to time. This may be carried out through automated means, including the use of scoring systems that analyse the data you have provided, information we hold about you, and data obtained from third-party agencies (for example, credit reference agencies).
To administer and manage, and to contact you regarding, any accounts, services, or products that we have provided in the past, currently provide, or may provide in the future.
To conduct marketing analysis, customer profiling (including the use of transactional data), research, and the creation of statistical and testing information.
To prevent and detect fraud, financial crime, or loss.
To contact you, unless you have previously requested otherwise, by any means (including, but not limited to, post, email, telephone, visits, text messages, and multimedia messages) regarding products and services offered by us and selected partners.
To monitor and record communications with you (including telephone calls and emails) for quality assurance, training, and compliance purposes.
To share and use data and cookies, including those collected by some of our partners, for advertising personalisation and measurement, enabling advertisements to be tailored to your interests.
To use cookies or other local storage technologies where legally required.
To verify your details with fraud prevention agencies. Where false or inaccurate information is provided and fraud is suspected, this may be recorded.

Disclosure of Data

We will not disclose your user and/or personal data to any third party except in accordance with this Privacy & Cookie Policy and your consent.

Sharing of User and Personal Data

We may permit third parties to access and use user and/or personal data we hold about you in the following circumstances:
Where we, or substantially all of our assets, are acquired by a third party, in which case customer user and/or personal data may be transferred as part of the transaction.
Where disclosure is required for legal or regulatory purposes, or in connection with legal proceedings or prospective legal proceedings.
Where we engage third-party companies or individuals to perform services on our behalf. These services may include, but are not limited to, order fulfilment, delivery services, postal and electronic communications, data analysis, marketing assistance, search and advertising services, payment processing, and customer support. Such third parties are bound by strict contractual obligations, may only access the data necessary to perform their functions, and may not use it for any other purpose. They are required to process user and/or personal data in accordance with this Privacy & Cookie Policy and applicable data protection legislation, including GDPR 2018, EPD 2009, and DPA 1998.

From time to time, these third parties may be located outside the European Economic Area. In such cases, we will take all reasonable steps to ensure that your user and/or personal data is handled securely and in compliance with applicable data protection laws.

Data Provided on Behalf of Others

Where you provide user and/or personal data on behalf of another individual, you confirm that you have informed them of the information contained in this Privacy & Cookie Policy and that they have not objected to the use of their data as described.

Credit and Fraud Checks

In connection with any transaction entered with you:

We may carry out credit checks and fraud prevention checks with licensed credit reference and fraud prevention agencies. Records of such checks may be retained by us and those agencies.
Information held by these agencies may be linked to records of other individuals living at the same address with whom you are financially associated, and such information may be considered during credit and fraud assessments.
Details from your application, along with payment and account information, may be recorded with these agencies and shared with other organisations for the purposes of credit assessment, insurance decisions, debt recovery, and fraud prevention. This may include information relating to individuals who have moved address or have missed payments.
Where false or inaccurate information is provided and fraud is suspected, this may be recorded and shared with relevant organisations. We and other credit and insurance providers may also use technology to detect and prevent fraud.

Where We Store Your Personal Data:

The personal data we collect from you may be transferred to, and stored at, locations outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in activities including, but not limited to, the fulfilment of orders, the processing of payment details, and the provision of support services.

By submitting your personal data, you consent to its transfer, storage, and processing in this manner. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy.

Where we have provided you with (or where you have chosen) a password that enables access to certain parts of our website, you are responsible for maintaining the confidentiality of that password. You must not share your password with any third party.

Please note that the transmission of information over the internet is not completely secure. While we take appropriate technical and organisational measures to safeguard your personal data, we cannot guarantee the security of data transmitted to our website, and any such transmission is at your own risk. Once we have received your information, we implement strict procedures and security measures to help prevent unauthorised access.

Your Rights:

You have the right to request that we refrain from processing your personal data for marketing purposes. Our website may, from time to time, contain hyperlinks to, or from, the websites of our partners, advertisers, or affiliates. Please note that such third-party websites operate under their own privacy policies, over which we have no control, and for which we accept no responsibility or liability. We strongly recommend that you review the privacy policies of any third-party websites before disclosing any personal information.

Access to Information:

Under the Act, you are entitled to access information held about you. You may exercise this right in accordance with the provisions of the Act. Please note that a fee of £10 may apply to cover the administrative costs associated with providing you with the requested information.

Updates to Our Privacy Policy:

We may update our Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, communicated to you via email. We encourage you to review this page periodically to stay informed of any updates or modifications to our Privacy Policy.

Contact:

We welcome any questions, comments, or requests regarding this Privacy Policy. Please direct all inquiries to Info@celestiadistributions.com